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Perl Programming Language

contacting Alfred Reibenschuh, creator of (CPAN) PDF-API2 ?


I've found (and I think fixed) a bug in this useful
module:

http://search.cpan.org/~areibens/PDF-API2-0.61/

I've tried emailing my work (test cases, documentation and code changes) to
the email address given here:

http://search.cpan.org/~areibens/

but got no response (email was sent 18/may/2007)

The module appears to be active, with a most
recent release date of 07 May 2007.

If anyone knows how I can get in touch, please tell me.

   BugBear

In article <465ebd1f$0$8759$ed261@ptn-nntp-reader02.plus.net>,

bugbear <bugbear@trim_papermule.co.uk_trim> wrote:
> I've found (and I think fixed) a bug in this useful
> module:

> http://search.cpan.org/~areibens/PDF-API2-0.61/

> I've tried emailing my work (test cases, documentation and code changes) to
> the email address given here:

Have you submitted a bug to rt.cpan.org? That's a good place to put it.
:)

--
Posted via a free Usenet account from http://www.teranews.com

brian d foy wrote:
> In article <465ebd1f$0$8759$ed261@ptn-nntp-reader02.plus.net>,
> bugbear <bugbear@trim_papermule.co.uk_trim> wrote:

>> I've found (and I think fixed) a bug in this useful
>> module:

>> http://search.cpan.org/~areibens/PDF-API2-0.61/

>> I've tried emailing my work (test cases, documentation and code changes) to
>> the email address given here:

> Have you submitted a bug to rt.cpan.org? That's a good place to put it.
> :)

Well, I did RTFM, and the perl FAQ seemed a bit ... lacking
in confidence about rt.cpan.org

QUOTE (http://www.cpan.org/misc/cpan-faq.html#Where_is_testers)

     There is also http://rt.cpan.org/ where you
     might search for a module bug already
     reported and/or report a bug.

The word "might" didn't fill me with happiness.

Still, on your recommendation, I went over to the site,
(which was excruciatingly slow)
where I was (strongly :-) invited to create a bitcard
account.

So I did.

Then I tried to go back to the main page to login.

And got a http 500 "internal server error" from Apache
(after another massive pause)

    BugBear

bugbear wrote:
>...  rt.cpan.org
> Then I tried to go back to the main page to login.

> And got a http 500 "internal server error" from Apache
> (after another massive pause)

I restarted Mozilla (seamonkey) and this time
got a HTTP 500 "proxy error"

Is this bug service actually in use by anyone?

   BugBear

"bugbear" <bugbear@trim_papermule.co.uk_trim> wrote in message

news:465ff2f2$0$8732$ed2619ec@ptn-nntp-reader02.plus.net...

> bugbear wrote:
>>...  rt.cpan.org
>> Then I tried to go back to the main page to login.

>> And got a http 500 "internal server error" from Apache
>> (after another massive pause)

> I restarted Mozilla (seamonkey) and this time
> got a HTTP 500 "proxy error"

> Is this bug service actually in use by anyone?

Yes, it's fairly widely used. (It's often a bit slow.)

For this particular module, I would be clicking on the "View/Report Bugs"
link at:
http://search.cpan.org/~areibens/PDF-API2-0.61/
and then logging in using my PAUSE account.

(I've never used a bitcard account. Perhaps there's a problem with bitcard
accounts and rt.cpan.org, though I've not heard of any.)

Cheers,
Rob

In article <465ff2f2$0$8732$ed261@ptn-nntp-reader02.plus.net>,

bugbear <bugbear@trim_papermule.co.uk_trim> wrote:
> bugbear wrote:
> >...  rt.cpan.org
> > Then I tried to go back to the main page to login.

> > And got a http 500 "internal server error" from Apache
> > (after another massive pause)

> I restarted Mozilla (seamonkey) and this time
> got a HTTP 500 "proxy error"

Just try it a few more times. Sometimes the service has problems, but
it's still a good place to store patches and bug reports.

It might also help to complain to the address given for the site
maintainer :)

--
Posted via a free Usenet account from http://www.teranews.com

Sisyphus wrote:

> For this particular module, I would be clicking on the "View/Report
> Bugs" link at:
> http://search.cpan.org/~areibens/PDF-API2-0.61/
> and then logging in using my PAUSE account.

> (I've never used a bitcard account. Perhaps there's a problem with
> bitcard accounts and rt.cpan.org, though I've not heard of any.)

OK. I finally got connected, and keyed in all my nice info.

Having clicked on "report bug" (I forget - the OK button)
I got a server 500 error.

I used my browser to go back (to the filled in form)
and tried a few times, separated by a few minutes.

I continued to get server errors.

Inevitably, of course, my email later reports I
now have 5 job tickets open for the same bug.

Aaargh!

So I go back to rt.cpan.org, and attempt to delete 4 of them
or at least status change them to "rejected" or something.

But the "modify" link for the bug:

http://rt.cpan.org/Ticket/Modify.html?id=27443

gets forwarded on to the home page:

http://rt.cpan.org/Public/

HELP!!!

    BugBear

"bugbear" <bugbear@trim_papermule.co.uk_trim> wrote in message

news:4665537c$0$8727$ed2619ec@ptn-nntp-reader02.plus.net...

Actually, I think the same might once have happened to me. I actually
checked my emails for the acknowledgement (and it was there !!) before I
tried to re-submit. I surmise that the 500 error relates not to the
submission of the report, but to something else that is supposed to happen
after the report has been received (eg an acknowledgement page, or something
like that).

> I continued to get server errors.

> Inevitably, of course, my email later reports I
> now have 5 job tickets open for the same bug.

.
.

Not sure what you should do here. (I'd probably just leave the dupes there
and not worry about it - after all, it's not your fault that this happened.)

One thing you could do, is take the advice at the top right corner of the
http://rt.cpan.org/Public/Dist/Display.html?Name=PDF-API2 webpage and "...
report any issues with rt.cpan.org to cpan-questi@bestpractical.com ".

You should probably mention your OS and browser - as that may be relevant to
the troubles you experienced.

Cheers,
Rob

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